Wednesday, July 02, 2008

Customer Service from 3M

I'm always very impressed with good customer service. It's so rare these days that it stands out even more.

Recently I emailed 3M about a little problem I was having with a product I love - the Post-it Flag Highlighters. I didn't expect anything from them. Just wanted to let them know what I perceived as a design flaw.

A few days later I got an envelope containing a replacement product, a postage paid return label and a letter asking me to return the defective product.

Wow. When was the last time that happened? I think for me the last time was with Brother - about three years ago.

Admittedly, this is a very low cost item. Nonetheless, I'm pretty impressed with their customer service. I wish the rest of the US economy would make a note. And perhaps highlight and flag it, too.
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