Wednesday, April 19, 2006

Tech Support


I should start every single phone call to Cox Tech Support by telling them, "please, do not at any time during this call use the phrase, 'we do not support...'" It must be their most often used phrase and it ticks me off every time I hear it. You'd think they might make the connection that people who are high speed customers might be more heavy duty computer users and therefore might have ventured beyond Outlook.

"Is there a router hooked up" would be a close second as to their most often used phrase. In all the times I've called them - once it was the router.

After a while, I start to believe they cannot diagnose or fix any problems so it's easier to just hope there's a router they can blame for the problem. If that doesn't work, they just don't support whatever program you're using that you happen to have a problem with.

I will say for them, however, that I always get a native English speaker, which I appreciate.

And, in reality, this problem will probably self correct. Someone will discover there's a problem after a few hundred more people call and complain. So, I guess I'll just wait.

Unknown Traumas


I've been hunched over the computer all day today. I'm getting weary of that. But, one more day and I think I'll have this project done. I have to have it done by Friday so I only have tomorrow to do it. The next few weeks are overflowing with projects and I'm worn out already. Today I was just exhausted, even though I had a lot of sleep for me.

Yesterday I had lunch with Virginia and it was really nice to visit with her. Today I lunched with Trish and - as always - it was insightful.

Tonight Greg and I had a conversation with a gentleman at a restaurant who happened to mention in passing that he had lost a child a couple of years ago. It struck me that you just never know what trauma people have suffered. You never, ever, know. It was a reminder to me to be kind to people, because you never know what they're going through or coming through.

Art of Gracious Living #18


Click here for show #18 and it will automatically download for you. You can listen to podcasts on your computer. You don't need any additional software.

Watching a sunset recently made me consider why I always try to burn such a memory into my brain. It's because there is never a tomorrow for me - only this moment.

Appreciating every experience is part of leading a more gracious life. Take time this week to fully "be" in at least one moment. Soak it up with every sense.

Click here for show #18 and it will automatically download for you. You can listen to podcasts on your computer. You don't need any additional software.

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